Shipping & Returns
At LILUSTUDIO, we take pride in delivering high-quality digital embroidery designs. Your satisfaction is our top priority, and we want you to feel confident in your purchase. Please review our return policy below.
RETURN & EXCHANGE POLICY
Digital Products: Due to the nature of digital products, all sales are final. We are unable to accept returns or provide refunds once the digital file has been downloaded or delivered to your email.
Damaged or Defective Files: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, In the rare event that you receive a damaged or defective digital file, please contact our customer support within 7 days of purchase. We will promptly review your case and provide a suitable solution, which may include a replacement file.
SHIPPING POLICY
No shipping since our items are virtual digital products only.
You will receive your download links via email within a short while after placing your order.
It is important that you enter your correct email address as designs will automatically be sent to your email once the order has been placed.